Terms and Conditions for MR DPF Vehicle Emissions Australia

  1. DPF Cleaning Grace Period After the DPF cleaning service, a two-week grace period applies. If your vehicle re-enters limp mode within this period, we will return to assess the issue at no additional cost.

  2. Call-Out Diagnostic Fee (Within Grace Period) If the issue is not related to the DPF (e.g., the DPF is not blocked), the following call-out diagnostic fees apply:

    • Cars: $399 - $499

    • Trucks and heavy machinery: $599

  3. Call-Out Diagnostic Fee (Outside Grace Period) If the issue occurs outside of the two-week grace period, the following diagnostic fees will apply:

    • Cars: $399 - $499

    • Trucks and heavy machinery: $599

  4. DPF Cleaning Guarantee While we guarantee that your DPF will be cleaned, we do not guarantee that this will resolve dashboard warning lights if there are other mechanical issues affecting your vehicle.

  5. Diagnostics Report A diagnostics report will be provided upon completion of the job. We recommend printing this out and keeping it with your servicing book.

  6. Warranty As this is a service, we do not offer a warranty unless a part is replaced during the service (e.g., a sensor). All parts provided have a 12-month warranty with our supplier.

  7. Weather Conditions Due to EPA safety standards, we are unable to perform services under the following weather conditions:

    • Extreme windy days

    • Heavy rainfall

    • Extra hot days

    Bookings may be cancelled or rescheduled on the day of your appointment based on weather conditions.

  8. Cancellations Not Due to Weather Conditions In instances where we cancel a booking on the day of your clean for reasons other than weather conditions, if we cannot book you in within 3 business days or on the following Saturday, you will receive the service at a small discount. If the days provided are not suitable to you, no discount will apply.

  9. Rescheduling and Cancellation Policy

    • Rescheduling or cancellations must be made at least 48 hours before your booking (e.g., for a Monday booking, notify us by Saturday).

    • Failure to provide 48 hours’ notice will incur a $199 cancellation fee.

    • If you choose to reschedule, the $199 fee will be deducted from the cost of your service.

    • Notifications for rescheduling or cancellations can be made via email, phone, or through our online portal. Contact details will be provided in your booking confirmation.

  10. Booking Fee As of 01/02/2025, a $199 booking fee will be required at the time of booking. This fee is non-refundable but will be deducted from the total cost of your service.

  11. Treatment of Staff We do not tolerate mistreatment of staff by any customer. If you speak to any member of the MR DPF Vehicle Emissions team in an inappropriate tone or manner, we reserve the right to void your booking and deny further assistance to determine if it is a DPF-related issue. Our team is here to help, and respectful communication is expected.

By booking with MR DPF Vehicle Emissions Australia, you acknowledge and agree to these terms and conditions.